Jazz1359
A:

Hi Jazz,

It's nice to meet you. This is a really good question and I am glad you asked.

First, let me address your difficulty getting in touch with the EAP. I work with a lot of EAPs. As a provider, I am required to get in touch with anyone who has been referred to me within 24 hours. And the EAPs themselves are responsible for connecting employees with help right away, within that timeframe. So you might want to call back the EAP and let them know you need to get connected right away. If they gave you therapist names and the therapists did not return messages or call you, then the EAP needs to know this. They are responsible for helping you. And they may need to get involved more to make a connection for you. So I really encourage you to call back.

Also, if the EAP is not being responsive then, if you feel comfortable doing this, you might also call your HR department and let them know about this. They may need to intervene with the EAP.

The EAP is your most immediate option, so I hope you will advocate for yourself here. The EAP is being paid well by your company to help employees, so they need to do their job.

It has been my experience that community mental health programs and not always reliable. I think they mean well. But they are generally underfunded and way over their heads with referrals. Again, it's a bureaucracy in which you really need to advocate for yourself to get help, I am sorry to say. This might also take repeated calls to make a connection. It's sad that people who need help can't get it from their own community resources, I know.

You may want to consider making an appointment with your doctor and speaking in person. I have found in my own life that doctors have difficulty tackling larger questions by email. It is time consuming for them and they aren't getting paid for this time. And this is a topic that might be more easily addressed in a conversation. Just a suggestion.

Again, I am sorry you are not getting the help you need. We have a long way to go in our country to make mental health counseling available to people who need it. But again. I really encourage you to advocate for yourself, starting with your EAP. You are worth it!

Take good care of yourself, my friend. And please let me know how you're doing.

Gary

Answered By Answered by Dr GaryCA
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